Frequently Asked Questions

Q: Is breakfast included with the room rate? 

A: Yes, complimentary breakfast is freshly prepared and served every morning. 

Q: Is the WIFI fast and reliable?

A: Yes! We offer fiber optic, high-speed WIFI at up to 200 MBPS. Our strong network sends the signal throughout the whole property. 

Q: Does Tamarindo have parking? 

A: We are happy to offer our guests secure, on-site scooter parking. Cars must be parked on the street.

Q: What time are check-in and check-out?

A: Check-in begins at 1:00 PM. Check-out is at 11:00 AM. 

Q: Do you offer a late room checkout?

A: Yes, we need you out of the room by noon at the latest, but you can still use the amenities around the property until your later departure. There is a fee for late checkout.

Q: Does Tamarindo have luggage storage? 

A: Yes, we do! We are happy to store bags if you arrive early before check-in or if you have later departures after check-out.

Q: Does Tamarindo provide soap and shampoo?

A: We provide organic hygiene products created exclusively for Tamarindo by  Yucatan Senses.  

Q: Does Tamarindo have hair dryers?

A: Yes, we do! Available upon request.

Q: Does Tamarindo provide towels?

A: Yes, we do! We provide both shower and beach towels.

Q: Do you offer Laundry Services?

A: Yes! For a small fee, we’ll wash, dry, fold your laundry, and return it to your room for you while you’re out for the day.

Q: Do you offer Snorkel Gear?

A: Yes, we have complimentary gear for you to use. We’ve got you covered for your mask, snorkel, and fins - and we’ve even got a little bag for you to put it in.

Q: Are there security cameras?

A: Yes, we have exterior cameras recording video on 4th Street and the community areas within the property. There are no interior cameras, and no sound is being recorded.   

Q: Is there a smoking area?

A: NO, smoking is not allowed anywhere on the property. If you would like to smoke, please and thank you, outside the gate on the street. 

Q: Is it safe to walk around at night?

A: Yes, we do. Jimena does. Just like anywhere in the world, don’t make yourself a target when you're traveling. There are police constantly patrolling downtown with their flashing lights on - that’s to let people know the police are present and you’re safe - the lights do not mean trouble. Sirens do. If you act respectfully, you should be fine.

Q: When will I be charged for my reservation?

A: You will be charged for your room rates immediately after you enter your card info during booking. 

Q: What is your refund policy?

A: We will refund up to 50% of the total reservation if the cancellation is made 4 weeks before your check-in date. The deadline cut-off date to cancel is 4 weeks before your check-in date. If no written cancellation is made before this deadline, no refund will be given. 

Q: Do you accept children?

A: We do not accept children younger than 10 without prior written permission from the owners. Please inquire prior to booking if you are traveling with your young ones.